Privacy Policy

Last Updated: August 10, 2026

Medieval Depot respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you.

By using the Medieval Depot website or providing us with personal information, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This website is operated by Medieval Depot, located in Mississauga, Ontario, Canada.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: sales@medievaldepot.com
Phone: 1-905-232-0666

Mailing Address:
Medieval Depot
2320 Tedlo St Unit 3
Mississauga, Ontario
L5A 4A2
Canada

2. Personal Information We Collect

When you place an order, contact us, create an account, or use certain features of our website, we may collect information that identifies you or can reasonably be associated with you.

Depending on how you interact with Medieval Depot, this information may include:

Your name
Shipping address
Billing address, where required
Email address
Telephone number
Order and purchase information
Information you provide when contacting customer service
Account information, if you create an account
Information necessary to process, ship, and deliver your order
Information necessary to process returns, exchanges, refunds, or other order-related requests

Payment information may also be collected when you make a purchase. Payment transactions are processed through third-party payment processors as described below.

We collect personal information only for purposes that are reasonable and appropriate for operating our business, providing our services, fulfilling orders, communicating with customers, and complying with applicable laws.

3. How We Use and Share Your Information

We use personal information primarily to operate our business, process and fulfill orders, communicate with customers, and provide products and services.

This includes using your information to:

Process and fulfill orders
Process payments through our third-party payment processors
Arrange shipping and delivery
Provide shipping and package-tracking information
Contact you regarding your order
Respond to customer-service inquiries
Process returns, exchanges, refunds, or other order-related requests
Maintain customer and order records
Prevent fraud, misuse, or unauthorized transactions
Maintain and improve the security and operation of our website
Comply with applicable legal, accounting, tax, and regulatory requirements

Sharing Information with Service Providers

To fulfill your order and provide services to you, we may share personal information with third-party service providers that assist us in operating our business.

For example, we may provide your name, shipping address, email address, telephone number, order information, or other information reasonably necessary to a shipping or delivery carrier such as FedEx, Canada Post, UPS, or other applicable carriers.

This information may be used by the carrier to:

Deliver your order
Provide package tracking
Send shipping or delivery notifications
Contact you regarding delivery
Confirm delivery
Address shipping or delivery issues

We may also share personal information with third-party payment processors, website and technology providers, fulfillment providers, customer-service providers, and other service providers when reasonably necessary to provide the products or services you have requested or to operate our business.

We do not sell or rent your personal information to third parties.

We take reasonable steps to ensure that third-party service providers receiving personal information use it only for legitimate business purposes and provide appropriate safeguards for that information.

We will not use your personal information for a new purpose that is not reasonably related to the purpose for which it was collected without obtaining consent where consent is required by applicable law.

4. Order and Shipping Information

When you place an order with Medieval Depot, we need certain information to complete the transaction and deliver your purchase.

Your name, shipping address, telephone number, email address, and other necessary order information may be provided to shipping companies, carriers, fulfillment providers, payment processors, website service providers, and other service providers when reasonably necessary to process and deliver your order.

For example, your shipping information may be provided to a shipping carrier so that your purchase can be delivered to you.

These service providers receive only the information reasonably necessary to perform the services they provide and are expected to handle personal information in accordance with applicable privacy and security requirements.

5. Contact Information and Customer Communications

If you contact Medieval Depot by email, telephone, contact form, or another communication method, we may retain the information you provide so that we can respond to your request, provide customer service, resolve an issue, or maintain appropriate business records.

We may contact you regarding:

An order you have placed
Shipping or delivery
Payment or transaction issues
Returns, exchanges, or refunds
Questions or requests you have submitted
Your customer account
Other matters directly related to products or services you have requested

We may retain communications with customers when reasonably necessary for customer service, recordkeeping, dispute resolution, or other legitimate business purposes.

6. Payment Information

When you make a purchase through the Medieval Depot website, your payment information is processed by one or more third-party payment processors.

Depending on the payment method you choose, the payment processor may collect and process information such as your name, billing information, payment-card information, and transaction details.

Payment information may be transmitted directly to the applicable payment processor through secure technology and may not be accessible to Medieval Depot in its complete form.

Medieval Depot does not sell or rent your payment information.

We may receive limited payment-related information from our payment processor, such as transaction status, payment confirmation, the last four digits of a payment card where applicable, or other information necessary to identify and manage a transaction.

Third-party payment processors handle payment information according to their own privacy policies, terms, security practices, and legal obligations. We encourage you to review the privacy policy of the payment processor used for your transaction.

Medieval Depot may retain transaction records and limited payment-related information for as long as reasonably necessary for order fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, legal obligations, and other legitimate business purposes.

We do not claim that payment information is never retained by our third-party payment processors. The retention and handling of payment information by those providers is governed by their applicable policies and legal obligations.

7. Sharing Personal Information

Medieval Depot does not sell or rent your personal information.

We may disclose personal information to organizations and service providers when reasonably necessary to operate our business and provide services to you.

These may include:

Shipping and delivery companies
Third-party payment processors
Financial institutions
Website hosting and technology providers
Customer-service or communications providers
Order fulfillment providers
Professional advisers, where necessary
Government authorities or law-enforcement agencies when required or permitted by law

We only disclose information for legitimate business purposes, to provide requested services, to complete transactions, or where disclosure is otherwise permitted or required by law.

Where we use service providers to process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and protected against unauthorized use or disclosure.

8. Security of Personal Information

Medieval Depot takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

Our website uses HTTPS and appropriate security measures to protect information transmitted between your browser and our website.

Access to personal information within Medieval Depot is limited to individuals who require the information to perform their responsibilities.

We also take reasonable precautions when working with third-party service providers that process personal information on our behalf.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. Passwords and Customer Accounts

If the Medieval Depot website provides customer accounts, you are responsible for keeping your account password confidential and should not share it with others.

Where applicable, customer passwords are protected using appropriate security measures and are not intentionally stored in a form that ordinary Medieval Depot employees can use to view the password.

If you forget your password, account-recovery procedures may require verification through the email address associated with your account.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website and provide features such as:

Shopping-cart functionality
Customer-account sessions
Website security
Website preferences
Website functionality
Performance and basic website analytics

Cookies are small files or identifiers that may be stored on your device through your web browser.

Some cookies may be temporary and expire when you close your browser, while others may remain on your device for a longer period.

You can generally control or disable cookies through your web browser settings. However, disabling certain cookies may affect website functionality, including shopping-cart, account, checkout, or other features.

11. Third-Party Services and Websites

Our website may use or interact with third-party services necessary to operate our online store, process payments, ship orders, provide website functionality, or communicate with customers.

These third parties may process information on our behalf or independently according to their own privacy policies.

Our website may also contain links to websites operated by third parties.

Medieval Depot is not responsible for the privacy practices, content, security, or policies of third-party websites or services that are not controlled by Medieval Depot.

We encourage you to review the privacy policy of any third-party service or website before providing it with personal information.

12. Retention of Personal Information

Medieval Depot retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

Providing products and services
Fulfilling and shipping orders
Providing customer service
Maintaining transaction and business records
Resolving disputes
Preventing fraud
Meeting accounting and tax requirements
Complying with legal or regulatory obligations

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal, accounting, tax, business-record, or other requirements.

Different types of information may therefore be retained for different periods of time.

13. Your Privacy Rights

Subject to applicable law and certain exceptions, you may have the right to:

Ask whether Medieval Depot holds personal information about you
Request access to personal information we hold about you
Ask that inaccurate or incomplete information be corrected
Ask questions about how your personal information is collected, used, or disclosed
Withdraw consent where consent is the legal basis for a particular use, subject to legal or contractual limitations

To make a privacy request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before providing access to personal information or making changes to an account or record.

Certain information may not be available for deletion or alteration where Medieval Depot is required or permitted by law to retain it.

14. Privacy Complaints

If you have a concern about how Medieval Depot has collected, used, disclosed, or otherwise handled your personal information, please contact us first so that we can investigate and attempt to resolve the concern.

You may submit a privacy-related complaint by contacting:

Email: sales@medievaldepot.com
Phone: 1-905-232-0666

Mail:
Medieval Depot
2320 Tedlo St Unit 3
Mississauga, Ontario
L5A 4A2
Canada

We will review privacy complaints and take reasonable steps to address concerns where appropriate.

If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada, depending on which privacy law applies to your circumstances.

15. Privacy and Security Incidents

Medieval Depot maintains procedures for responding to suspected privacy and security incidents involving personal information.

If we determine that a breach of personal information has occurred, we will assess the incident and take reasonable steps to contain and investigate it.

Where applicable law requires notification to affected individuals, government authorities, or privacy regulators, Medieval Depot will provide such notification as required by law.

16. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation.

17. Processing Outside Canada

Medieval Depot is located in Canada. However, some of the third-party service providers we use to operate our website and process transactions may process or store personal information outside Canada.

For example, Medieval Depot uses Stripe as a third-party payment processor. When you make a payment through our website, Stripe may collect, process, and store payment and transaction information in accordance with its own privacy policy and applicable legal requirements. Stripe states that personal information relating to Canadian customers may be transferred to and processed in the United States and other jurisdictions.

18. Changes to This Privacy Policy

Medieval Depot may update this Privacy Policy from time to time to reflect changes to our business, website, services, privacy practices, or applicable legal requirements.

When we make changes, we will post the updated Privacy Policy on this page and update the Last Updated date at the top of the policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

19. Contact Us

If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Medieval Depot
2320 Tedlo St Unit 3
Mississauga, Ontario
L5A 4A2
Canada

Email: sales@medievaldepot.com
Phone: 1-905-232-0666
Fax: 1-905-232-0774

Medieval Depot is committed to handling personal information responsibly, transparently, and in accordance with applicable privacy laws.