At Medieval Depot, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us as soon as possible so we can help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 72 hours of delivery.
Please provide:
- Your full name and order number
- Photos of the product, packaging, and shipping label
- A brief description of the issue
Contact Us
- Phone: 1-905-232-0666
- Email: sales@medievaldepot.com
Please do not return any items until you have received return instructions from our customer service team.
Once your claim is approved, we will provide a prepaid return shipping label (typically within 24–48 business hours). The item must be returned in its original packaging with all included accessories and packing materials.
Replacement items will be shipped after the returned product has been received and inspected.
Returns & Exchanges
We offer a 30-Day Money-Back Guarantee on eligible products.
To qualify:
- Contact us within 72 hours of receiving your order.
- Return the item within 10 business days after receiving our return instructions.
- Items must be returned in their original condition with all original packaging, labels, manuals, and accessories.
- Products must not be assembled, modified, repaired, or otherwise tampered with.
A 20% restocking fee applies to all non-defective returns.
Customers are responsible for return shipping costs on exchanges and change-of-mind returns. Original shipping charges are non-refundable.
Backorders or Out of Stock Items
While we make every effort to maintain accurate inventory, occasional inventory errors may occur.
If an item you ordered is found to be out of stock, we will contact you as soon as possible to discuss your options. You may choose a suitable replacement item or receive a full refund for the unavailable item.
If your order ships in multiple shipments, you will not be charged any additional shipping fees.
Customer Damage
Items damaged through misuse, abuse, improper assembly, modification, or unauthorized repair are not eligible for return, refund, or exchange.
If you experience an issue with a product, please contact us before attempting any repairs or modifications.
Inspection
All returned items are inspected upon arrival. If a product reported as defective is found to be in proper working condition, a 20% restocking fee may be applied.
Refused Deliveries
Orders refused by the customer are subject to:
- Return shipping charges
- A 20% restocking fee
- Any applicable customs duties, taxes, or brokerage fees
Return Address
Medieval Depot
2320 Tedlo St., Unit 3
Mississauga, ON L5A 4A2
Canada
Policy
Medieval Depot reserves the right to refuse any return or exchange that does not comply with this policy.