Shipping & Payment

All products are shipped within 5 business days from the time an order is placed on our web site. The majority of orders ship within 1-2 business days. We generally use Canada Post's Expedited Parcel Service or UPS' Standard Parcel Service.

Most orders ship from our main fulfillment center:

Medieval Depot
30-2455 Cawthra Rd.
Mississauga, Ontario
L5A 3P1
CANADA


There are some situations where we will ship your order, in full or in part, from a secondary fulfillment center.  Medieval Depot.com provides utmost care to packaging and shipping orders using the most effective method possible.

We do ship international, however, restrictions apply.

Customer Address Information

Medieval Depot ships to the address provided by the customer during checkout! All customers placing an order with Medieval Depot are required to enter their official shipping and billing address, in the correct and legal format, in it's entirety. It is the customers responsibility to ensure their order is placed with the correct address specified clearly, beyond reasonable doubt.

Shipping carriers (such as Canada Post and UPS) will charge an address correction fee if a shipment is sent and the address is corrected during processing, transit, shipping, and delivery. Medieval Depot is not liable or responsible for any customer entering address information that receives an address correction. Incomplete address information, or incorrect address information will result in delay/cancellation of order processing, and an address correction fee. Medieval Depot will contact the customer (by phone or email) when an address correction fee is applied to a shipment. The cost of the address correction fee is charged to the customer before or after notification, and the customer is allowed 1-5 business days to respond. All address correction fees are determined by the shipping carrier (such as Canada Post or UPS, etc) and not by Medieval Depot. On average, an address correction fee charge is approximately $12.00 (Twelve Dollars), however, the shipping service may incur a different fee for an address correction.

Canada Post and UPS shipments that are not deliverable to the address provided by the customer are considered “Undeliverable”, and returned to the sender. If a customer enters incorrect or incomplete address information and the order ships via Canada Post or UPS, the shipment is considered Undeliverable and will be returned to Medieval Depot fulfillment center. Undeliverable shipments can be delayed by approximately 5-10 business days, but in some cases may take a couple of weeks. After Medieval Depot receives back an Undeliverable shipment, we will contact the customer and re-ship the order as soon as reasonably possible. Customers are responsible for re-shipment costs, and Medieval Depot will contact customers via phone or email.

In other words, Medieval Depot cannot prevent a customer from submitting the wrong address information during checkout. This policy is enforced on everyone who buys from www.medievaldepot.com.

Shipping Department

We have gone the extra mile to ensure that every order is processed with accuracy and efficiency. Our website is fully integrated with our shipping department, providing every customer with:

  • Knowledgeable Shipping Department
    Our experienced team knows our product line and understands the importance of safely presenting these products to our customers. Special care is taken to use proper packing materials and procedure.
  • Quality Control
    Prior to shipment, all orders undergo inspection to ensure merchandise matches order and are not defective.
  • Status Updates
    From the time an order is placed, to the time an order ships, our customers receive e-mail status notifications every step of the way.
  • Tracking Information
    Our customers are sent tracking numbers and information for all orders shipped.
  • Low Shipping Cost
    Unlike vendors that over charge customers shipping rates, all of our customers pay low accurate shipping rates on their order.

Money Order & Certified Cheques:

For Canadian Customers, we only accept Money Order or Certified Checks (No Personal Checks). Please make payments to Contemporary Collections Inc. Anyone paying with Money Order or Certified Checks will have to include shipping cost.

Any Money Order or Cashier Checks that does not have the shipping cost included along with the price of the items, description, quantity, name, shipping address, and phone number will be rejected and destroyed.

For international customers we DO NOT accept Cheques, Cashier Cheques, Money Orders or any other forms of payment from outside of Canada.  All Money Orders and other forms of payment are subject to analysis by fraud-prevention services. We highly recommend that you put a tracer/tracker on your Money Order/Cashier Checks before sending so you will know when it is delivered to us. The customer is responsible for any and all custom fees or other related costs. The customer assumes the responsibility for knowing what can be legally imported into his/her country. Medievaldepot.com is not responsible for any items seized by customs. Shipments for International purchases via UPS are required to have insurance on all items shipped. All shipping costs are non-refundable.


Refunds

Please allow 1-15 business days for refund claims to be processed and issued. Approval for a refund is at the discretion of Medieval Depot. Some approvals may take an additional 1-5 business days before processing begins. Refunds during the holiday season may take longer to complete. After the refund has been issued, it is considered submitted and may take a few days to show up in the account. The customer will receive an email notification status of REFUND after the refund is submitted to the Financial Institution, meaning it has left our systems for completion. Financial institutions and transit delays may apply but are not the responsibility of Medieval Depot.

International Shipments

International customers are responsible for any and all custom fees or other related costs. The customer assumes the responsibility for knowing what can be legally imported into his/her country. Medieval Depot.com is not responsible for any items seized by customs and does not reimburse the customer for goods that have been seized. Shipments for International purchases are required to have insurance on items shipped. All shipping costs are non-refundable, all insurance costs are determined based on the shipping carrier and service selected.

When a parcel is seized by Customs, MedievalDepot.com may or may not be notified by the Customs department. If you believe the customs entity of your country has seized a package, that customs entity will not contact Medieval Depot. It is recommended that all International customers understand their countries custom's rules and exceptions before placing an order online.

Once an order is shipped, and leaves our Shipping Facility, the customer assumes all responsibility and liability for their order.

Refused Packages

Customers who refuse to accept shipments of their orders from Medieval Depot.com are still bound to all policies agreed upon when placing their order and shall be liable for all return shipping charges accrued plus a 25% restocking fee as well Customs fees, duties and taxes. Shipping costs for unsatisfied products without a valid Return Authorization (RA) #will not be reimbursed.